Frequently Asked Questions

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General Questions

We offer classes for all ages! Our youngest students start at 3 years old in our specially designed "Tiny Dancers" program. For children ages 3-5, we have creative movement classes that introduce basic dance concepts through play. Older children, teens, and adults can join any of our regular classes appropriate for their skill level.

Not at all! We welcome complete beginners in all of our dance styles. Our classes are structured to accommodate different skill levels, and our instructors are experienced at teaching students who are new to dance. We offer specific "Beginner" classes for those with no prior experience, where we focus on fundamentals in a supportive, non-intimidating environment.

For your first class, wear comfortable clothing that allows free movement such as leggings, sweatpants, or shorts with a t-shirt or tank top. For footwear:
  • Hip-Hop, Jazz, Contemporary: Clean sneakers or jazz shoes
  • Ballet: Ballet slippers (we have some available to borrow for first-timers)
  • Salsa: Smooth-soled shoes or dance sneakers
  • Bollywood: Barefoot or jazz shoes
Once you decide to continue, we can provide more specific recommendations for your chosen style.

Registration & Pricing

We accept various payment methods for your convenience:
  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Digital payments (Apple Pay, Google Pay)
  • Bank transfers
  • Cash (in-studio only)
  • Monthly automatic payments for ongoing memberships
We also offer payment plans for longer-term programs. All transactions are secure and encrypted.

Absolutely! We offer a free trial class for first-time students. This allows you to experience our teaching style, meet the instructor, and get a feel for the studio environment before making any commitment. To book your trial class:
  1. Check our schedule for beginner-friendly classes
  2. Contact us to reserve your spot
  3. Arrive 15 minutes early to complete a brief registration
We recommend trying a class that matches your interest and experience level.

Our cancellation and refund policy is designed to be fair to both students and instructors:
  • Class Cancellations: You can cancel a class up to 12 hours before without penalty. Late cancellations may forfeit the class credit.
  • Membership Cancellations: Monthly memberships can be cancelled with 30 days notice. Annual memberships have specific terms outlined in the contract.
  • Refunds: We offer full refunds within 7 days of purchase if you haven't attended any classes. After 7 days or after attending classes, refunds are prorated based on usage.
  • Medical Issues: We accommodate medical situations with a doctor's note, offering credits or extended memberships.
Please review our complete policy or contact us for specific situations.

Classes & Schedule

We maintain small class sizes to ensure personalized attention and a quality learning experience:
  • Beginner Classes: 10-15 students maximum
  • Intermediate/Advanced Classes: 8-12 students maximum
  • Children's Classes (ages 3-7): 6-10 students maximum
  • Private/Semi-private Lessons: 1-4 students
Our class size limits allow instructors to provide individual feedback while maintaining a supportive group dynamic. Popular classes may have waitlists, so we recommend registering in advance.

Consistency is key to progress in dance! We recommend:
  • Beginners: 1-2 classes per week to build foundational skills
  • Intermediate Dancers: 2-3 classes per week to refine technique and learn more complex choreography
  • Advanced Dancers: 3+ classes per week, plus supplemental training (conditioning, flexibility, etc.)
  • Children (ages 5-12): 1-2 classes per week, depending on age and interest
Many of our students find that attending regularly (even once a week) leads to noticeable improvement within 4-6 weeks. We also encourage practicing at home using instructional videos we provide.

Yes, we understand that life happens! Our make-up class policy:
  • Membership holders can schedule make-up classes within the same month
  • Make-up classes must be scheduled in advance through our portal or front desk
  • You can attend a similar level class in any style as a make-up
  • Class pass holders can extend expiration by one week for each missed class with advance notice
  • No make-ups for "no-shows" without prior notification
We recommend communicating with your instructor if you know you'll miss a class. For extended absences (illness, travel), contact us to discuss options.

Facilities & Safety

Your health and safety are our priority. Our current measures include:
  • Enhanced cleaning protocols for all studios and common areas
  • High-quality air filtration systems in all studios
  • Hand sanitizer stations throughout the facility
  • Regular disinfection of barres, mats, and equipment
  • Optional mask-wearing based on current guidelines
  • Reduced class capacities when necessary for social distancing
  • Online class options for those who prefer to practice at home
We follow local health department guidelines and update our protocols as recommendations evolve. Please check with us for the most current information.

Yes, we offer convenient parking options:
  • Studio Parking Lot: Free parking for students in our dedicated lot behind the studio (15 spaces)
  • Street Parking: Free 2-hour street parking available on Dance Street and surrounding areas
  • Evening/Weekend Parking: Additional parking available at the adjacent business complex after 6 PM and on weekends
  • Accessibility: Designated accessible parking spots near the entrance
  • Bike Racks: Secure bike parking available
During peak hours (5-8 PM weekdays), our lot may fill up, so we recommend arriving 10-15 minutes early to secure parking. We also encourage carpooling or using rideshare services when possible.

Our studio is equipped with premium facilities for your comfort and convenience:
  • 3 Dance Studios: Sprung hardwood floors, full-length mirrors, professional sound systems
  • Changing Rooms: Separate men's and women's with lockers (bring your own lock)
  • Lounge Area: Comfortable seating, water fountain, charging stations
  • Retail Corner: Dancewear, shoes, and accessories for purchase
  • Stretching Area: Dedicated space with mats, foam rollers, and resistance bands
  • Parent Waiting Area: Comfortable space with WiFi for parents during children's classes
  • CafĂ©: Serving healthy snacks, smoothies, and beverages
All facilities are cleaned regularly and maintained to high standards for your safety and enjoyment.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help! Contact us directly and we'll get back to you within 24 hours.

Send Us a Message Call (555) 123-4567